Privacy declaration
Version 1.0 – Last update May 31, 2022
Thank you for visiting our website and interest in our products and services. As provider of highest service quality and best business practice, the protection of your personal data is very important to us. We are committed to protecting your privacy and ensuring that you can safely entrust us with your personal data. We always ensure your data are handled securely at all times, and strict security measures and policies have been implemented to prevent loss, changes, access by unauthorized persons and/or any other unlawful processing of your personal data.
We like to be fully transparent about how we process your personal data, how we keep them, and for what purposes.
Skywave Technologies (Thailand) Co., Ltd. operates under the Laws of Thailand, including the PDPA Personal Data Protection Act, effective June 1st, 2022.
“Personal data” means any information related to an identified or identifiable natural person (the “data subject”). An identifiable natural person is considered to be a natural person who can be identified directly or indirectly on the basis of one or more elements. These elements include, for example, your name, first name, date of birth, telephone number and e-mail address, but also your IP address.
The term “processing” includes the collection, recording, storage, updating, modification, retrieval, consultation, use, distribution, combination, archiving and deletion of data.
We as the “Data controller” are responsible for processing your personal data, determine the purpose and means for the processing of your personal data.
When do we collect Personal Data?
We collect personal data when you:
- use our website
- contact us through the contact form on our website, phone, email
- communicate to order a product or service from us
- request a quote
- book a meeting/demo/ask for a test account
- requests remote support
- follow us on social media (Facebook, LinkedIn, Instagram)
- become subscriber/member
We also use cookies to permanently optimize our website for users. (Please see our Cookie Consent policy)
Categories of Personal Data, purpose, legal basis
Please find in below table the categories of personal data we process, why and on which legal basis.
- ‘Consent’: you provide us the permission for the processing of personal data for one or more specific purposes
- ‘Legitimate interest’: the processing of personal data is necessary for the representation of legitimate interests
- ‘Agreement’: the processing is necessary for the fulfillment of an agreement in which you are a party
- ‘Legal obligation’: the processing is necessary to comply with a legal obligation we have as controller
| Categories of Personal Data | Purpose | Legal basis |
|---|---|---|
| Identification and contact details (surname, first name, billing address, e-mail address, telephone number, IP address), language choice, payment details, payment choice | Fulfillment of your order for our products or services (including billing) and communication with you in connection with your order | Agreement |
| Identification and contact details (surname, first name, address, e-mail address, telephone number, payment details, IP address), your inquiry for service | Service performance before, during or after delivery or service, when you book a meeting/demo or quote | Agreement |
| Your details of your social media profile, IP address | To identify you on social media (Facebook, LinkedIn, Instagram) | Consent |
| IP address | To ensure best user experience of our website | Legitimate Interest |
| Name, first name, legal entity, VAT or company number, professional bank details, transfer details | Fulfill legal obligations that require the processing of your personal data | Legal obligation |
Privacy Rights
You have the right to be informed at any time whether we process your personal data. If we process them, you have the right to access, view the data and receive information about this processing accordingly.
The right to be forgotten or to ask us to delete your personal data
In certain cases you can ask us to delete your personal data.
The right for rectification and completion
If your personal data is incorrect, outdated or incomplete, you can ask us for corrections accordingly.
The right to portability of personal data
You also have the right, under certain conditions, to have your personal data for the fulfillment of an agreement transferred to another controller.
The right to restriction of processing
In certain cases, you also can ask us to restrict the processing of your personal data.
The right to object
You can object to the processing of your personal data on the basis of your special situation and in certain circumstances. In such cases, we will not further process your personal data.
The right to withdraw your consent
When your personal data is processed on the basis of your consent, you can withdraw this consent at any time upon simple request.
Exercising your rights
To exercise these rights, you can always contact us by e-mail at the following e-mail address:
privacy@skywavetechnologies.com
Pass on to third parties
We will only pass on your personal data to third parties in accordance with the legal provisions, if you have given consent for this or if this is necessary for our services.
Furthermore, we do not pass on personal data to third parties, unless we are obliged to do so on the basis of mandatory legal provisions (e.g. transfer to external bodies, such as supervisory or law enforcement authorities).
Categories of recipients
Within our company, we ensure that your personal data is only accessible to persons who need it to comply with contractual and legal obligations.
In certain cases, we are supported in the performance of our tasks by external service providers. With regard to data protection, an agreement has been concluded with all these service providers to ensure that they manage your personal data securely, respectfully and with due care.
Security of your personal data
We have taken all reasonable and appropriate technical and organizational security measures to best protect your personal data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. For example, we always keep your personal data in a secure place so that third parties do not have access to your personal data. We frequently review file permissions to ensure that everyone viewing personal data has a legal basis for doing so.
Retention of your personal data
We keep your personal data for as long as it is necessary to achieve the intended purpose. Keep in mind that numerous (legal) retention periods mean that personal data may (have to) be stored for some time. Insofar as no retention obligation exists or after the retention obligation has expired, your data will be deleted.
In addition, we can keep personal data longer if you have given us your permission for this or if we reasonably estimate that we still need this data in the context of a legal claim. In the latter case, we may use certain personal data as evidence. To this end, we retain certain personal data in accordance with the statutory limitation period, which in most cases is ten years