Success comes from teamwork With Trust in your colleagues
Interview with Niphon Sae-Aung
IT Support Manager at Skywave Technologies (Thailand)
What brought you here?
Seeking new challenges, I transitioned to join this team, driven by the opportunity to contribute and learn.
What do you enjoy most?
I find great joy in visiting customers, as it allows me to connect face-to-face, understand their needs, and collaborate on solutions. These interactions build relationships, provide valuable insights, and fuel my passion.
Best career moments
Some of my happiest career moments are when I meet customers in person and see how our work helps them. It feels amazing to solve their problems and build connections, making me even more passionate about what we do. These experiences remind me of the importance of our work and why I love it.
Advice to young tech
Keep learning because technology is always changing. Don’t scared to try new things and step out of your comfort zone. Mistakes help you learn and get better, so don’t worry about them too much.
Can AI replace you?
I don’t believe so.
Why are you better than AI?
AI is smart, but it doesn’t understand emotions like I do. In my role, connecting with people and understanding their feelings is really important.
Hardest part in your career
Managing my team while dealing with customer complaints is challenging. It’s tough to balance everyone’s needs and make sure customers are happy. But facing these challenges has made me a better leader and improved our team’s performance.
Where are you going
I’m going to try new things and learn more skills for the future of technology.
